Delivery and Returns
Shipping costs Flat Rates as outlined below
We aim to dispatch of the shelf items within 1-2 days of order receipt, Commission based sales can take up to 30 Days to complete the work dependent on the product but please contact us for a guideline for your specific order. We offer TRACKED postage on any item and Pro Tech Games Ltd cannot be held responsible if items go missing in the post when this option was not Used/Paid For.
Flat Rate Shipping = £2.99
Flat Rate Tracked = £4.99
Spend Over £50 = Free Shipping
Collection In Person = Free Collection
Europe (Suspended at Present)
Flat Shipping = £5.99
Flat Rate Tracked = £9.99
Spend Over £100 = Free Shipping
Rest Of World (Suspended at Present)
Flat Shipping = £7.99
Flat Rate Tracked = £12.99
Spend Over £150 = Free Shipping
(Please Note Buyers from outside the UK may incur Import/Tax ect as designated by your country's laws, These charges will be the buyers responsibility and ProTechCards / Pro Tech Games Ltd can not be held responsible for these)
All quoted times are from Day Of Dispatch :-
Please allow 1 - 3 working days for delivery in the UK.
Please allow 5 - 7 working days for delivery to continental Europe.
Please allow 10 - 13 working days for delivery to the rest of the world.
Delivery times are not guaranteed, for standard delivery, Pro Tech Models will only be able to resend or refund UK orders after a period of 28 days has passed, for European / International orders this period is 48 days. Along these guide lines Pro Tech Games Ltd can not be held Liable for any supplementary costs incurred by a customer caused by a delayed/lost/misrouted orders
All cards are shipped in various types of protection dependant on the card type. These cards have been taken directly from packs to our storage boxes and may have small marks on them from that process. Please do not request cards to be in a defined condition for purpose of things like grading after placing an order as you would need to check with us before making a purchase the exact condition of the card. This can be an additional service and may incur a premium if extra work is required.
Fair Use Policy
We reserve the right to refund and cancel any orders deemed to be beyond fair use and/or for the purpose of reselling the product by any business or individuals. This is usually on orders beyond a play set of cards. If you have reason to want cards beyond a play set please contact us on - Support@protechgames.co.uk
In the event that you receive products you are unhappy with / Defective please contact our sales team on Support@protechgames.co.uk to arrange a return, We will cover costs incurred for the return and we can arrange a replacement, rework or refund. None Defect returns are the Buyers responsibility for Postal Costs of the Return.
Our goal is for you to be happy with your purchase and will work with you to archive that goal. This does not affect your statutory rights.
Cancelling an order
If you wish to cancel an order please contact Support@protechgames.co.uk quoting Cancellation #(Order Number) before we dispatch your items, If your item has already been sent out please wait for delivery and return it to us but advise us of this intention on the same email address so we can process your cancellation quickly.
Pre-Orders or Orders containing Pre-Order Items
Most of our cards stock has a steet date and items or orders containging items with a street date will be available to buy prior but wont ship until the advised street dates. Any Orders containing such items will be held till that date.